Supporting hundreds of carers creates a lot of admin! Can you spare a few hours a week to help in our Highfield office? 

Each year we provide thousands of hours of support to children, young people and adults. 

All of this work needs to be recorded digitally so that we have accurate records of the services we've provided, the difference we've made, the staff involved and any associated costs. Then there's the admin involved in recruiting new staff, answering telephone and online enquiries, as well as the day-to-day tasks that help to keep our charity running smoothly. 

We're a small team, mostly made up of part-time staff. But we're absolutely committed to providing the best service we can. 

By providing admin support, you help to free our staff to spend more time supporting carers.

The Role

An admin volunteer supports our team with tasks such as 

  • Data entry
  • Filing
  • Internal Communication
  • Answering telephone and online enquiries
  • Office reception duties
  • Ordering stock
  • Keeping our website and social media up to date

If you've got a particular area of expertise that you think would be useful or a skill you'd like to develop, that could also be part of your volunteer role. We're open to discussing how we can use your skills or interests to support the charity and give you the best volunteering experience we can.

About You

An admin volunteer helps us to manage personal, financial and business information. While we want to help our volunteers to personally develop, there are a number of skills and qualities that are required to carry out this role.

  • Honest and trustworthy: you could be dealing with personal or sensitive information about carers, their families or our charity   
  • Good IT skills: you'll be using email, Microsoft Office, our electronic recording and filing systems, and ordering products online.
  • Attention to detail: You'll be dealing with important information that needs to be recorded accurately 
  • Reliability and good time keeping: our team will be planning some of their work around the support you can provide
  • Good communication skills: you'll have to pass information between staff teams, carers and other professionals
  • Friendly: you'll be answering the phone speaking to people visiting our centre, so a friendly attitude is very important
  • Willing to share ideas: we're always trying to improve the work that we do. If you've got an idea for how we can do things better, we'd like to hear it, especially if it's something you have experience or expertise in.


Click here to complete an enquiry form and one of our team will get back in touch.