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  • faqs
  1. Our services
  2. Information for professionals

Frequently Asked Questions

The carer I want to refer doesn’t live in Gateshead but the person who has the care needs does. Can I still refer?

Information about which localities we can work in.

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We can provide a service, but it would not be covered under our main contract with Gateshead Council. The carer would need to pay privately or via a direct payment if they have an individual budget.

Published: 29th November, 2019

Author: Anthony Lea

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Do you offer cleaning and help around the house?

Tasks that a care service could include

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A Care Service can include almost any task that enables the carer to have a break. A Care Coordinator will discuss this during an assessment in the home and negotiate a care plan with the family. Click here to read more about what our Care Service can offer.

Published: 29th November, 2019

Author: Anthony Lea

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The person with care needs doesn’t live in Gateshead. Can they still receive a service?

Information about which localities we can work in.

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We can provide a service, but it would not be covered under our main contract with Gateshead Council. The carer would need to pay privately or via a direct payment if they have an individual budget.

Published: 29th November, 2019

Author: Anthony Lea

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At what age do you stop working with young carers?

Information about the age of young and young adult carers that we work with.

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We currently work with young carers until the reach 18. At some point after a young adult carer turns 17, we will offer them a Transition Assessment. This is an assessment of their needs as they become an adult and can include supporting them to access adult carer services.

Published: 29th November, 2019

Author: Anthony Lea

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What kind of support can you offer young carers?

Information about the services we offer to young carers.

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We offer a range of support to young carers, including Young Carer Assessments; Transition Assessments; social activities; one-to-one and group emotional support; school drop-ins; practical workshops; access to funds; discount cards and newsletters. A young carer can be registered with the service and receive and assessment without having to access other parts of the service if they don’t want to.  Click here to find out more about our services for young carers.

Published: 29th November, 2019

Author: Anthony Lea

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Are there any health conditions that you are unable to provide care for?

Information about the disabilities and health conditions that we can support.

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Every circumstance is assessed individually. There are no specific health conditions that we cannot support. However, we must assess the extent of care required and whether we have the capacity to provide it. We must also consider whether a person’s behaviour presents a danger to our staff.

Published: 29th November, 2019

Author: Anthony Lea

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How is the Care Service funded?

How are replacement care services paid for?

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The Care Service is funded in several ways. We have a large contract with Gateshead Council to deliver carer relief services. We also deliver services based on individual small contracts with the Council. In some circumstances, a service may not be fully covered by our main contract but a social worker may apply for additional funds to pay for the service. If a person has chosen to have a personal budget from the Council, they can use this to pay for our services. Carers can also purchase our services privately.

Published: 29th November, 2019

Author: Anthony Lea

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Are there any age restrictions?

Information about the age of carers that we work with.

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The Young Carer Service supports children and young people from age five until their 18th birthday. The Care Service can provide replacement care to give someone of any age a break from their caring role. While most people receiving this service are adults, we do provide care services to support young carers as well.

Published: 29th November, 2019

Author: Anthony Lea

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Can I make a referral on behalf of a carer?

Information about who can make a referral to our services

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Yes. Anyone can make a referral on behalf of a carer if they have their permission.

If you’re a parent/guardian and want to refer your child as a young carer, please make sure they’re happy for you to do this. We can’t provide a service to a child or young person who doesn’t want it.

In some circumstances, a young carer would like support but does not want their parent/guardian  to know. This is not unusual. Illness and disability are a very private issues for many families. Children and young people can feel like they are breaking someone’s trust to talk about it. We cannot register a child or young person for a service without their parent/guardian’s permission. In some circumstances we can arrange to visit them in school, or they could attend one of our school drop-ins. If you believe someone is a young carer, we will always encourage you to gain the parent/guardian’s permission. By doing so, you could be helping them to get the support they need as well.

Published: 29th November, 2019

Author: Anthony Lea

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Showing 10 of 9

Latest

  • Young Carer Service Lead

    Young Carer Service Lead

    We're recruiting a part-time worker to lead our busy Young Carers Service. Closing date for applications is 9th February 2021.

  • It's Beginning to Look a Lot Like Christmas for the Young Carer Service

    It's Beginning to Look a Lot Like Christmas for the Young Carer Service

    It's a most magical time of the year! Santa's little helpers, aka the Young Carer Service, have been busy sending Christmas packs to nearly 400 children and young people.

  • Seasonal Mindfulness: Turning Your Living Space Into a Sanctuary

    Seasonal Mindfulness: Turning Your Living Space Into a Sanctuary

    Guest blogger Lily Harris shares some tips and tricks for making your home more cosy and comforting over the winter months.

  • Why Self-Care Is The Best Christmas Gift

    Why Self-Care Is The Best Christmas Gift

    Buying gifts is a great way to show your loved ones how much they are appreciated at Christmas. Guest blogger Lily Harris explains why it's important for carers to show themselves some appreciation too, with a little bit of self-care.

Most read

  • Chris Ramsey Gets Crafty with Young Carers for Children in Need

    Chris Ramsey Gets Crafty with Young Carers for Children in Need

    Comedian Chris Ramsey entertained a slightly different crowd when he met some of our young carers for an online craft activity.

  • Young Carer Service Lead

    Young Carer Service Lead

    We're recruiting a part-time worker to lead our busy Young Carers Service. Closing date for applications is 9th February 2021.

  • Covid-19 (coronavirus) update

    Covid-19 (coronavirus) update

    Covid-19 is affecting charities all over the UK. We're responding to Government, NHS and Carers Trust advice whilst trying to deliver services as best as we can. As advice changes, we'll need to change too. We'll do our best to keep everyone up to date with what's happening.

  • Coronavirus (Covid-19) Guidance

    Coronavirus (Covid-19) Guidance

    It's important to know what support is available to you as a carer and those you look after.

  • Coronavirus (Covid-19) - Keeping active and protecting your mental wellbeing

    Coronavirus (Covid-19) - Keeping active and protecting your mental wellbeing

    These tips are designed to help both you and those you care for look after yourselves and protect your mental wellbeing.

  • Fitness Blast

    This video is about 15 minutes long and consists of five sections of one minute. Each section has a one-minute blast of cardio, arms, legs and abs. You can choose to do as many of the five sections as you want. For the one-minute blast of cardio, set the pace as fast or slow as you like

  • Fitness Blast

    This video is about 15 minutes long and consists of three sections of five minutes. Each section has a blast of cardio, arms, legs and abs

  • Meditation and Self Belief

    A way to relax, be calm and promote self belief. All you need is a quiet, peaceful, warm place to just let your mind wander for a while

  • Fitness Fix 10 Minute Workout

    A very easy to follow, 10 minute routine that includes all the body and gives you a quick fitness fix. All you need is some space to move around.

  • Yoga and Stretch with Christine

    A routine that stretches and relaxes the whole body. We work our way around the body stretching and moving. This helps to keep our bodies flexible while working on our balance.

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Registered office: The Old School, Smailes Lane, Highfield, Rowlands Gill NE39 2DB

Tel: 01207 549780
Email: [email protected]

Gateshead Crossroads Caring for Carers Charity No.1059917 (England and Wales)
Registered as a company limited by guarantee in England and Wales No.3245594

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