As you’ll be aware, we’re currently facing a very challenging and unusual situation with regards to Covid-19 (coronavirus). Many of our service users will no doubt be worried about the effects of the virus on their health and the services that we deliver. Service delivery is going to be affected by the current pandemic. We’re following guidance from the UK Government, NHS and Carers Trust about how we continue to provide services and this guidance is likely to change as the situation develops.

Within the Care Service, each case is now being reviewed individually and we’ll inform service users if there are any changes as soon as possible. The Young Carer Service will no longer be carrying out any social activities or face-to-face support, but we’re exploring ways to ensure that young carers do not become isolated.

Most of our services are funded by the Local Authority so we’re in discussion with them about the impact that covid-19 will have on carers if we must cancel services, and how the Council can continue to provide support.

To prevent the spread of the virus, many people across the UK are now being encouraged to work from home. We’ll be following national guidance, but we’re already planning for how we can make this work for our office staff with as little disruption to services as possible. We’ll stay in touch with you so that you’re aware of who is available in the office and the contact details of those who are working from home. If you use our services and your contact details have changed recently, please make sure that we know what they are so we can get in touch if we need to.

Covid-19 could affect any of us so we want to ensure that our service users and our staff stay as healthy and well as possible. If you have to self-isolate, if you’ve recently returned from a high-risk country, or if you’re showing covid-19 symptoms, please let us know as this could affect the services that we are able to provide.

You will have seen a lot of different information about the virus, especially online. Please be aware that a lot of what you see on social networks, like Facebook, will be based on rumours and not on scientific evidence. Information is changing regularly so, for the most up to date guidance, please visit the official Government website or nhs 111.

We hope to carry on providing services with as little disruption as possible but these are unusual times. If you have any concerns, please call us on 01207 549780 or get in touch online via our contact page. We’ll do what we can to provide the best service possible.